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What makes a great support worker?

Hi all,

This week I wanted to talk to you about what makes a great support worker. If you’re looking at pursuing a career in care & support, I couldn’t recommend it any more to you but I think there’s some things you need aside from the normal accreditations and certificates.

As you might have read in my earlier blog posts, I am passionate about support work and believe working in care and support is a privilege, not just a job. I believe to be a great support worker you have to have compassion and integrity, you have to be respectful, treat people with dignity and genuinely care about people. And that’s what it’s all about isn’t it, caring and support.

A great support worker will enrich and enhance the life of their customer by the care and support that they deliver.  They will always see the person in front of them, actively listen to the needs and preferences of their customer, and respect their right to make their own decisions and live their life their way.

Being a great support worker also means knowing when to step back, allowing and encouraging independence.  

Being a great support worker will require you to be flexible,  you’ll need a positive attitude, tremendous energy and at times you’ll need to be able to work well in a team. Similarly, you’ll need to be a problem solver because there will be some bumps along the way and some days you’ll need to be able to think on your feet.

In my view, being a great support worker is mainly about your inherent personality, attitudes and personal style with customers and co-workers, combined with the proficiency of your personal care and support skills.

As a Support Worker there will be some days that challenge you, but many more where you will know that you have made a ‘real difference’ in someone’s life.  It’s a wonderful job!

All the best,

Therese Mulherin